Site protection charges
Adding a site and checking ownership are free. Activating protection costs 10 credits once per verified site, separately from download credits. Failed proof, insufficient balance or an existing conflicting registration does not spend credits. Pause and resume that paid registration at no further cost.
Protection enforces Deframer's own block. The optional browser helper cannot guarantee that other tools will comply or that public source cannot be copied. These limits are shown before activation. Pausing does not automatically refund the one-time activation charge. Contact us about duplicate or unauthorized charges; the refund rules below and applicable rights still apply.
In short
- Credits are non-refundable once bought, whether used or not.
- Converting is free (and previewing, when available), so a conversion that fails costs nothing. Credits are used for a first project download or a separate protection activation. If the ownership check doesn't find your code, no credit is used.
- We refund duplicate or unauthorised charges, payments that added no credits, and wherever the law requires it. Refunds go through Polar, our merchant of record.
Failed conversions
Converting a site is free, so a conversion that fails or is interrupted (for example by a server restart) costs nothing. If you already paid to download a project and it is lost before its files are ready, the credit comes back to your balance automatically. There is nothing to request. The credit comes back as a credit, not as money.
Opening a conversion again, the compare view when it is available, and downloading the same project again while its files are kept are free.
Downloaded projects
A credit is used when you first download a converted project. Check the result before you download: its summary and notices, and the compare view when it is available. If a project you downloaded is clearly broken through a fault on our side (for example, it doesn't install or build as delivered), write to us with its link: where the fault is ours, we return the credit to your balance.
Credits are non-refundable
When a credit pack is paid for, its credits are added to your account straight away. Bought credits, used or unused, can't be refunded or exchanged for money, except in the cases below.
Immediate delivery and withdrawal
Credits are digital content, delivered as soon as your payment completes. By buying a pack, you ask for that immediate delivery and acknowledge that once the credits are delivered, the usual right to withdraw from an online purchase no longer applies, unless the law where you live says otherwise.
When we do refund
- You were charged twice for the same purchase.
- Your payment method was used without your permission.
- You were charged, but no credits were added to your account, and we can't add them.
- The law that applies to you requires a refund, for example consumer rights that can't be waived.
A refund removes the refunded credits from your balance. If some of them were already used, your balance can go below zero until you buy credits again.
Accounts closed for misuse
Conversions removed, and accounts suspended or closed, for breaking our terms get no refund and no credits back.
How to ask
Write to mehdi@deframer.co from the email address on your account, with the order number from your Polar receipt and what happened. Refunds are made through Polar, our merchant of record, to the original payment method. You can also contact Polar about a payment.
Your legal rights
This policy doesn't limit rights you have under the consumer law where you live. See also the terms of service and the credits FAQ.